In our team, we strive to ensure customer satisfaction with every purchase made on our platform. However, we understand that unforeseen situations may arise that require the return of a product. For this reason, we have developed the following return policy to provide a hassle-free shopping experience:

Products with Defects or Damage During Shipping:
If the product you received has any manufacturing defect or has been damaged during shipping, we ask that you notify us within 7 days of receiving the product. To process the return, we will require photographic evidence of the defect or damage in order to properly evaluate the case. Once the issue is confirmed, we will proceed to send you a new product at no additional cost or issue a full refund of your purchase, depending on your preference.

Loss in Customs or Non-Delivery of the Product:
In the rare event that your order is lost in transit by customs or is not delivered for any other reason, we ask that you contact us immediately. We will investigate the situation and take the necessary steps to resolve the issue as soon as possible. Depending on the situation, we may offer to resend the product at no additional charge or provide a full refund of your purchase.

General Return Conditions:

• To request a return for any reason, please contact our customer service team within 7 days of receiving the product.

• Returned products must be in their original condition, unused, and in the same state as when you received them, including the original packaging and all tags and accessories.

• Return shipping costs will be covered by the customer unless the return is due to an error on our part or due to a defective or damaged product.

• We reserve the right to refuse returns that do not comply with our established policies.

Return Process:

• To begin the return process, please contact our customer service team on Instagram @golculture, providing your order details and the reason for the return.

• Once the return is approved, we will provide you with detailed instructions on how to proceed with sending the product back.

• After we receive and verify the returned product, we will process your refund request or resend the new product, as applicable.

We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. We are here to help you at all times.